1. How do I create an account?
- Simply click on “My Account” at the top right corner, enter your first and last name, and create a password.
- Alternatively, when placing an order, you will be prompted to save your information with your email address and password for future convenience.
2. How do I shop on giangdonnaofficial.com?
- Register your account
- Select a category from the Home Page
- Choose a product and add it to your Shopping Bag
- Review your selected items and proceed to Payment
3. How do I make a payment?
- Enter your contact details and shipping address
- Select your preferred payment method
- Click “Place your order” to complete the purchase
4. How will I receive my order confirmation?
- You will receive a Confirmation Email
- Our Customer Service team will call to confirm your order details
5.What is the detailed shopping process?
- Access Ruederue.com
- Search for a product via the “Shop” tab or type the product name/code into the Search bar
- Select your size (refer to our Size Guide) and quantity. Click Add To Bag to add the item, or Continue Shopping to browse more
- Click Checkout to proceed to payment
- Fill in all shipping details, apply promotion code (if any), and select your payment method
- All done! Your order has been successfully placed
1. Domestic Orders
- Shipped via local carriers such as GHTK, Viettel Post, GHN,…
- A confirmation email will be sent right after you complete your purchase on our website.
- For any shipping information changes, please contact us via Facebook, Instagram, or hotline.
- Delivery time: 1 – 4 days for available items. For made-to-order or out-of-stock items, the delivery time will be confirmed upon order confirmation.
- Note: Delivery time may vary during holidays or due to the courier’s schedule.
2. International Orders
- Shipped via DHL, FedEx, EMS,…
- A confirmation email will be sent once your order is completed.
- For shipping information updates, please contact us via Facebook, Instagram, or email:
- Delivery time: 5 – 20 days depending on the destination country, customs, and other conditions.
- Shipping fees: calculated by country.
- Important: No refunds for international orders. Please ensure your order details are correct before payment. If you require delivery by a specific date, contact us before placing your order for consultation.
3. Responsibility for Documentation & Logistics
- All orders are pre-packed and sealed by Ruederue.com before shipping.
- Carriers are responsible for transporting goods under the principle of “intact package.”
- Rue de Rue provides a sales invoice upon delivery.
- Each package includes recipient details (name, phone number, address), order tracking code, and invoice/tracking slip (if available).
4. Damaged Goods During Shipping
- Whether shipped by Rue de Rue or a third party, we will take full responsibility for resolving any damage caused during delivery.
- In case of shipping delays, we will promptly notify customers, who may choose to cancel the order or continue waiting.
- According to shipping regulations, online orders cannot be checked before payment.
- Customers are eligible to request an exchange within 3 days if the product has a manufacturing defect or was advised incorrectly.
- Please record a video while unboxing your order to facilitate verification in case of any issues.
- No refunds. Exchanges only for items of equal or higher value.
Shipping fee responsibility:
- If the item has a manufacturing defect / wrong size or color delivered → Rue de Rue covers the shipping cost.
- If the error is from the customer (wrong size choice, change of mind) → customer covers the shipping cost.
Exchange conditions:
- Request must be made within 24 hours after receiving the order.
- Items must be exchanged within 3 days from the date of receipt.
- Products must remain unworn, unwashed, and with original tags intact.
- Sale items are non-exchangeable.
Exchange procedure (4 steps):
- Contact our hotline or message us via FB/IG, providing your order information and the product code you wish to exchange.
- Send the item back to: Rue de Rue Store,
- Rue de Rue will inspect the returned item.
- Rue de Rue will send the replacement item to you. If the requested size/item is out of stock, we will contact you to confirm an alternative option.
EN 
VI 