{"id":18466,"date":"2025-10-16T13:03:02","date_gmt":"2025-10-16T13:03:02","guid":{"rendered":"https:\/\/ruederue.com\/?page_id=18466"},"modified":"2026-08-21T02:38:28","modified_gmt":"2026-08-21T02:38:28","slug":"exchange-policy","status":"publish","type":"page","link":"https:\/\/ruederue.com\/vi\/exchange-policy\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i h\u00e0ng"},"content":{"rendered":"
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CH\u00cdNH S\u00c1CH \u0110\u1ed4I & TR\u1ea2 H\u00c0NG<\/b><\/p>

At <\/span>RUE DE RUE<\/b>, we want to ensure you are satisfied with your purchase. Please read our policy carefully before making a purchase or requesting an exchange.<\/span><\/p>

IMPORTANT NOTICE:<\/b><\/p>

  • RUE DE RUE offers EXCHANGES ONLY.<\/b> We do not offer cash refunds.<\/span><\/li><\/ul>
    1. ELIGIBILITY & CONDITIONS:<\/b><\/li><\/ol>

      \u00a0To be eligible for an exchange, your item must meet the following criteria:<\/span><\/p>

      • Condition:<\/b> Items must be unused, unwashed, unsoiled, and free of odors (perfume, body odor, chemicals).<\/span><\/li>
      • Packaging:<\/b> Original tags and labels must be attached. All accessories (if any) must be included.<\/span><\/li>
      • Proof:<\/b> A purchase invoice is required.<\/span><\/li>
      • Mandatory Requirement:<\/b> For online orders, customers <\/span>must provide an unboxing video<\/b> clearly showing the package condition upon receipt to verify claims.<\/span><\/li><\/ul>
        1. EXCHANGE SCENARIOS & COSTS:<\/b><\/li>
        2. Seller’s Responsibility (Free Exchange)<\/i><\/b> RUE DE RUE<\/b> covers 100% of shipping costs if:<\/span><\/li><\/ol>
          • The product has a manufacturing defect.<\/span><\/li>
          • The product received does not match your order (wrong style, color, or size sent by us).<\/span><\/li><\/ul>
            1. Customer’s Responsibility<\/i><\/b><\/i><\/li><\/ol>

              The customer is responsible for <\/span>two-way shipping costs<\/b> (return shipping + new delivery) if:<\/span><\/p>

              • You wish to exchange for a different size (due to ordering the wrong size).<\/span><\/li>
              • You wish to exchange for a different product model.<\/span><\/li><\/ul>
                1. Price Difference Policy<\/i><\/b><\/li><\/ol>
                  • Higher Value:<\/b> If the new item has a higher price, the customer must pay the difference.<\/span><\/li>
                  • Lower Value:<\/b> If the new item has a lower price, the difference <\/span>s\u1ebd kh\u00f4ng ho\u00e0n tr\u1ea3 ph\u1ea7n ch\u00eanh l\u1ec7ch.<\/b>.<\/span><\/li>
                  • Note: If the desired exchange item is out of stock, we will resolve the issue based on the actual situation at that time.<\/span><\/i><\/li><\/ul>
                    1. NON-EXCHANGEABLE ITEMS:<\/b><\/li><\/ol>

                      \u00a0We do not accept exchanges for:<\/span><\/p>

                      • Sale\/Outlet Items:<\/b> Products purchased during promotions or at discounted rates.<\/span><\/li>
                      • Non-Compliant Items:<\/b> Products without tags, invoices, or those that have been used\/damaged.<\/span><\/li>
                      • Missing Evidence:<\/b> Claims without an unboxing video.<\/span><\/li><\/ul>
                        1. TIMELINES & PROCESS:<\/b><\/li><\/ol>
                          • Reporting Window:<\/b> You must report any issues to us within <\/span>48 hours<\/b> of receiving the package. <\/span>RUE DE RUE<\/b> reserves the right to refuse complaints made after this timeframe.<\/span><\/li>
                          • Exchange Period:<\/b> The exchange process must be completed within <\/span>7 days<\/b> from the date we confirm your request.<\/span><\/li>
                          • How to Return:<\/b>
                            • In-Store:<\/b> You may bring the item directly to the nearest <\/span>RUE DE RUE <\/b>store.<\/span><\/li>
                            • By Mail:<\/b> Send the item to the specific address provided by our support team.<\/span><\/li><\/ul><\/li><\/ul>

                              CONTACT US<\/b><\/p>

                              • Brand:<\/b> RUE DE RUE<\/b><\/li>
                              • Email:<\/b> ruederue22@gmail.com<\/span><\/li>
                              • WhatsApp:<\/b> +84868286188<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                                *Xin l\u01b0u \u00fd:<\/strong><\/h5>

                                RUE de RUE ch\u1ec9 h\u1ed7 tr\u1ee3 \u0111\u1ed5i h\u00e0ng<\/strong> \u2014 kh\u00f4ng h\u1ed7 tr\u1ee3 tr\u1ea3 h\u00e0ng ho\u00e0n ti\u1ec1n<\/strong> d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                RETURN & EXCHANGE POLICY At RUE DE RUE, we want to ensure you are satisfied with your purchase. Please read our policy carefully before making a purchase or requesting an exchange. IMPORTANT NOTICE: RUE DE RUE offers EXCHANGES ONLY. We do not offer cash refunds. ELIGIBILITY & CONDITIONS: \u00a0To be eligible for an exchange, your item must meet the following criteria: Condition: Items must be unused, unwashed, unsoiled, and free of odors (perfume, body odor, chemicals). Packaging: Original tags and labels must be attached. All accessories (if any) must be included. Proof: A purchase invoice is required. Mandatory Requirement: For online orders, customers must provide an unboxing video clearly showing the package condition upon receipt to verify claims. EXCHANGE SCENARIOS & COSTS: Seller’s Responsibility (Free Exchange) RUE DE RUE covers 100% of shipping costs if: The product has a manufacturing defect. The product received does not match your order (wrong style, color, or size sent by us). Customer’s Responsibility The customer is responsible for two-way shipping costs (return shipping + new delivery) if: You wish to exchange for a different size (due to ordering the wrong size). You wish to exchange for a different product model. Price Difference Policy Higher Value: If the new item has a higher price, the customer must pay the difference. Lower Value: If the new item has a lower price, the difference will not be refunded. Note: If the desired exchange item is out of stock, we will resolve the issue based on the actual situation at that time. NON-EXCHANGEABLE ITEMS: \u00a0We do not accept exchanges for: Sale\/Outlet Items: Products purchased during promotions or at discounted rates. Non-Compliant Items: Products without tags, invoices, or those that have been used\/damaged. Missing Evidence: Claims without an unboxing video. TIMELINES & PROCESS: Reporting Window: You must report any issues to us within 48 hours of receiving the package. RUE DE RUE reserves the right to refuse complaints made after this timeframe. Exchange Period: The exchange process must be completed within 7 days from the date we confirm your request. How to Return: In-Store: You may bring the item directly to the nearest RUE DE RUE store. By Mail: Send the item to the specific address provided by our support team. CONTACT US Brand: RUE DE RUE Email: ruederue22@gmail.com WhatsApp: +84868286188 Please Note RUE de RUE only supports exchanges \u2014 no returns or refunds for any reason.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-18466","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/pages\/18466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/comments?post=18466"}],"version-history":[{"count":13,"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/pages\/18466\/revisions"}],"predecessor-version":[{"id":20538,"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/pages\/18466\/revisions\/20538"}],"wp:attachment":[{"href":"https:\/\/ruederue.com\/vi\/wp-json\/wp\/v2\/media?parent=18466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}