Exchange Policy

We only support product exchange — no returns or refunds under any circumstances.
All exchanges must comply with the following conditions.

Exchange Conditions

• One-time exchange only. The new item must be of equal or greater value than the original.

• Customers must provide clear unboxing photos/videos along with the purchase receipt.

• Items must remain in original condition, with all brand tags (paper & woven) and included accessories (if any) intact.

• Products must be unused, unwashed, free from stains, odors, chemicals, alterations, or any damage.

• Sale items and custom-made pieces are not eligible for exchange.

• Shipping fees are non-refundable in case of exchange.

• For orders placed through third-party platforms (e.g., Shopee, TikTok), we will follow each platform’s specific exchange policy.

Cases Eligible for Exchange

RUE de RUE offers free exchanges in the following cases:

• The item has a manufacturing defect.

• The wrong style, color, or quantity was delivered.

Size exchanges:

• Allowed if the requested size is available in stock.

• Customers are responsible for two-way shipping fees and any additional costs.

Exchanges for a different product:

• If the new item has a higher value, the price difference must be paid.

• If the new item is lower in value, the difference will not be refunded.

• Customers cover both-way shipping fees and any related charges.

Non-Exchangeable Products

• Products with removed tags or damage due to misuse are not eligible for exchange.

• No feedback within 48 hours of receipt means the product is considered accepted.

• Discounted or promotional items without manufacturing defects cannot be exchanged.

• RUE de RUE reserves the right to decline exchanges if the policy conditions are not met.

Exchange Time

• Products must be returned within 7 days of receipt.

• After this period, RUE de RUE may refuse any exchange requests.

• Exchanges can be processed in-store or via shipping (please contact us for support).