CHÍNH SÁCH ĐỔI & TRẢ HÀNG

At RUE DE RUE, we want to ensure you are satisfied with your purchase. Please read our policy carefully before making a purchase or requesting an exchange.

IMPORTANT NOTICE:

• RUE DE RUE offers EXCHANGES ONLY. We do not offer cash refunds.

1. ELIGIBILITY & CONDITIONS:

 To be eligible for an exchange, your item must meet the following criteria:

• Condition: Items must be unused, unwashed, unsoiled, and free of odors (perfume, body odor, chemicals).
• Packaging: Original tags and labels must be attached. All accessories (if any) must be included.
• Proof: A purchase invoice is required.
• Mandatory Requirement: For online orders, customers must provide an unboxing video clearly showing the package condition upon receipt to verify claims.

2. EXCHANGE SCENARIOS & COSTS:
3. Seller’s Responsibility (Free Exchange) RUE DE RUE covers 100% of shipping costs if:

• The product has a manufacturing defect.
• The product received does not match your order (wrong style, color, or size sent by us).

1. Customer’s Responsibility

The customer is responsible for two-way shipping costs (return shipping + new delivery) if:

• You wish to exchange for a different size (due to ordering the wrong size).
• You wish to exchange for a different product model.

1. Price Difference Policy

• Higher Value: If the new item has a higher price, the customer must pay the difference.
• Lower Value: If the new item has a lower price, the difference sẽ không hoàn trả phần chênh lệch..
• Note: If the desired exchange item is out of stock, we will resolve the issue based on the actual situation at that time.

3. NON-EXCHANGEABLE ITEMS:

 We do not accept exchanges for:

• Sale/Outlet Items: Products purchased during promotions or at discounted rates.
• Non-Compliant Items: Products without tags, invoices, or those that have been used/damaged.
• Missing Evidence: Claims without an unboxing video.

4. TIMELINES & PROCESS:

• Reporting Window: You must report any issues to us within 48 hours of receiving the package. RUE DE RUE reserves the right to refuse complaints made after this timeframe.
• Exchange Period: The exchange process must be completed within 7 days from the date we confirm your request.
• How to Return:
  • In-Store: You may bring the item directly to the nearest RUE DE RUE store.
  • By Mail: Send the item to the specific address provided by our support team.

CONTACT US

• Brand: RUE DE RUE
• Email: ruederue22@gmail.com
• WhatsApp: +84868286188